Last updated: 20 June 2026
This Refund and Cancellation Policy applies to VanBlaisa products and services, including apps, software, subscriptions, plugins, reports, scans, licences, digital products, and service packages.
VanBlaisa is operated by Monssen Marketing Enterprises. Contact us through: https://vanblaisa.com/contact/
1. Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies rights that cannot be excluded under Australian Consumer Law.
If a product or service has a major failure, or if you are otherwise entitled to a remedy under Australian Consumer Law, we will provide the remedy required by law.
2. Free tools and scans
Free scans, free tools, previews, trials, and limited reports are provided without charge and are not eligible for refunds because no payment is made.
Free outputs may be limited, partial, promotional, or informational.
3. Subscription products
Paid subscriptions renew according to the billing period shown at purchase, such as monthly or yearly.
You may cancel a subscription before the next renewal date to prevent future charges. Cancellation stops future renewals but does not automatically refund past charges unless required by law or expressly stated at purchase.
You are responsible for cancelling before your next billing date if you do not want the subscription to renew.
4. Lifetime deals and one-time digital purchases
Lifetime deals, one-time licences, plugin purchases, and digital products may be eligible for a refund only if:
- a refund period was expressly offered at purchase
- the product has a major defect that we cannot reasonably fix
- the product was not supplied as described
- a refund is required by Australian Consumer Law
A lifetime deal means access for the lifetime of the product, not the lifetime of the buyer, business, or company. Product lifetime may end if the product is discontinued, replaced, technically impossible to maintain, or no longer commercially viable.
5. AppSumo or marketplace purchases
If you purchase VanBlaisa through AppSumo or another marketplace, refund terms may be handled by that marketplace. You should follow the refund process shown by the marketplace where you purchased.
6. Setup, custom work, and services
Fees for setup, consulting, custom development, implementation, support packages, migration, configuration, audits, or done-for-you services may be non-refundable once work has started, unless required by law or agreed in writing.
7. API costs, third-party costs, and usage charges
Some features may depend on third-party APIs, AI providers, telephony providers, hosting, data providers, listing networks, payment processors, or other services.
Unless stated otherwise, third-party costs, usage-based charges, API usage, telephony charges, listing network fees, and pass-through costs are non-refundable once incurred.
8. Change of mind
We are not required to provide a refund for change of mind, choosing the wrong product, failing to use the product, not having time to use the product, or no longer needing the product, unless a refund right was expressly offered or required by law.
9. Cancellation process
To cancel a subscription, use the cancellation option provided in your account, billing portal, marketplace account, or payment provider portal where available.
If you cannot access the cancellation option, contact us through: https://vanblaisa.com/contact/
Cancellation requests must be submitted before the next billing date to avoid renewal.
10. Failed payments
If a payment fails, we may retry payment, restrict access, suspend licences, or cancel the subscription.
Access may be restored after payment is successfully processed.
11. Refund request process
To request a refund, contact us through: https://vanblaisa.com/contact/
Please include:
- your name
- account email
- order number or invoice number
- product or service purchased
- reason for the request
- relevant screenshots or error details if applicable
We may need to verify your identity or account ownership before processing a refund.
12. Processing refunds
Approved refunds are usually returned to the original payment method where possible. Processing times may depend on the payment provider, card issuer, bank, or marketplace.
13. Abuse and misuse
We may refuse refunds where we reasonably believe there has been abuse, fraud, misuse, licence circumvention, excessive consumption of usage-based services, breach of terms, or bad-faith use.
14. Contact
For refund or cancellation questions, contact: